Consumer complaints prompt LG to put off 5G smartphone debut

Lim Chang-won Reporter Posted : 2019-04-16 16:05 Updated : 2019-04-16 16:05
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[Courtesy of LG Electronics]

SEOUL -- Complaints among the users of South Korea's 5G mobile networks apparently forced LG Electronics to put off the debut of its next-generation smartphone, V50 ThinQ, which was scheduled to hit the domestic market this week.

Using Samsung Electronics' new smartphones, South Korea started providing 5G services for ordinary consumers on April 4, claiming to be "industry-first." Foreign companies have offered to visit and benchmark the know-how of operating South Korea's 5G service. However, mobile carriers have been fraught with complaints among 5G users about service quality such as a lack of coverage and poor connection.

LG said Tuesday that it would not launch its 5G smartphone as scheduled on April 19. "We will make all-out efforts to improve the completion degree of 5G services and smartphones" in software, hardware and networks through cooperation with Qualcomm, the main provider of chips, and others, it said, providing no rollout date.

Users complained that data transmission speed and coverage fell short of expectations as mobile companies have yet to upgrade software and complete the establishment of 5G station.